As practitioners in the financial services sector, we must exemplify the ideals of professionals, acting with integrity and conducting ourselves in accordance with the highest standards of ethical conduct. It is important that we treat every customer with courtesy and respect, answer their questions completely, directly, and honestly, and comply with all insurance laws professionally. We are committed to providing a quality service for our customers and working in an open and accountable way that builds the trust and respect that is necessary in the financial services sector.

If you want to log a complaint relating to the giving of advice on the sale of insurance products by the F&I at our dealerships, please email: insure@cfaomotors.co.za

Please see our FAIS Policy Brochures listed below: (May 2024)

Governance of Outsourcing

Business Continuity

Complaints Policy

Conflict of Interest Management Policy


Financial Management - Governance of Finances

Governance of Key Individuals and F&I's